The Quality Management System is a management tool that allows UNINAVARRA to standardize processes, promote a culture of quality, increase beneficiary satisfaction and generate confidence in the processes. As part of the Navarra University Foundation's commitment to quality, a Quality Management System (QMS) was implemented under the ISO 9001 standard for academic support processes. The QMS is consistent with the institutional mission, promotes an adequate process management and contributes to the efficient use of UNINAVARRA's resources. The QMS obtained the first certification under the ISO 9001:2008 standard by ICONTEC, as of April 22, 2016. This recognition was granted for a term of 3 years, with annual follow-up visits by the certifying body. In March 2019 for a term of 3 years, ICONTEC renewed the certification of the Quality Management System (QMS) of Fundación Universitaria Navarra, concluding it was in accordance with the requirements of the international standard. In March 2022 for the second consecutive time and for a term of 3 years, ICONTEC renews the certification of the quality management system under the ISO 9001:2015 standard.
QUALITY POLICY
The Navarra University Foundation - UNINAVARRA- as an institution of Higher Education and in accordance with its purposes and missionary principles, assumes the responsibility, within the framework of excellence, innovation, research and entrepreneurship, to train professionals as agents of change in society; for this reason, it is committed to the permanent quality of its academic and administrative processes and in the provision of its services that lead to continuous improvement in the execution of its plans, programs and projects, and to the satisfaction of its users, stakeholders and the community in general.
QUALITY OBJECTIVES
In order to comply with the quality policy, the following Quality Objectives are established:
- To guarantee quality in the provision of institutional services in accordance with the development of its mission processes.
- Manage and administer the institution's available capacity to maximize the supply of institutional services.
- Manage and consolidate inter-institutional links at the national and international levels that contribute to the quality of institutional services.
- Consolidate in UNINAVARRA's collaborators the appropriation and empowerment of their activities to achieve the Mission objectives.
- Modernize and maintain the physical and technological infrastructure for the development of academic and administrative activities.
- To increase the satisfaction of our users' needs and expectations.
