Quality Processes Institutional Technology Management Characterization Procedures Plans Instructions Management Indicator Register PQRS Characterization ( 1 ) GT-CP-01 ICT Management Characterization V04 Procedures ( 2 ) GT-PR-01 Computer Equipment Maintenance Procedure V04 GT-PR-04 Backup Procedure Backups V04 Formats ( 4 ) GT-FO-01 Format for equipment resumes V03 GT-FO-05 Maintenance Schedule V02 GT-FO-09 Request for technical support to computer rooms GT-FO-10 Information Systems Training Format V02 Instructions ( 2 ) GT-IT-01 Instructions for equipment backup in the cloud V02 GT-IT-02 Help Desk Instructions for Use Management Indicator ( 0 )