Gestión de Calidad – Uninavarra

Quality Management

Characterization
Procedures
Management Indicator

Quality Management

Characterization ( 1 )
AC-CP-01 Quality Management Characterization V03
Procedures ( 7 )
AC-PR-01 Customer Satisfaction Evaluation
AC-PR-02 Internal Audits V03
AC-PR-03 Handling of requests, complaints, claims and/or suggestions from users
AC-PR-04 Documented information V5
AC-PR-06 Improvement actions and corrective actions V03
AC-PR-08 Non-conforming output V04
Formats ( 27 )
AC-FO-01 Master list of documented information of internal origin V4
GD-FO-02 Marking of general folders V01
AC-FO-03 Audit Observations Report
AC-FO-04 User's manifestations report
AC-FO-05 Management review V02
AC-FO-06 Indicator technical sheet V02
AC-FO-07 Audit report
AC-FO-08 Non-conformity and corrective action report V03
AC-FO-09 Report and treatment of non-conforming output V02
AC-FO-11 Audit program V02
AC-FO-12 Audit plan
AC-FO-13 Audit Checklist
AC-FO-15 Performance appraisal for internal auditors
AC-FO-16 Master list of documented information from external sources V04
AC-FO-17 Format for follow-up of PQRS
AC-FO-18-A Library Services Survey V03
AC-FO-18-B Welfare Satisfaction Survey V03
AC-FO-18-C-Admissions and Registration Satisfaction Survey V03
AC-FO-19 Visitor Registration
AC-FO-20 Planning of activities for measuring user satisfaction
AC-FO-21 Work plan V2
AC-FO-22 Risk matrix V02
AC-FO-24 Change Management Plan (New)
AC-FO-25 standard error matrix (New)
AC-FO-29 Evaluation of QMS effectiveness V01
AC-FO-30 Consolidated corrective actions and improvement actions V02
AC-FO-31 Request for elaboration, modification and or elimination V01
AC-FO-32 Meeting minutes V3
AC-FO-32 Opportunities matrix
AC-FO-33 Improvement actions taken
AC-FO-39 Satisfaction survey UNINAVARRA activities
Guides (1)
AC-GU-01 Risk Management Guide V01